Al realizar el pedido, se indica un día de envío. Una vez realizado el pedido, el mismo plazo de entrega se indicará también en la confirmación del pedido. Por lo tanto, nunca es posible que, durante el proceso de pedido, el día de envío en el sitio web sea diferente al de la confirmación del pedido.

We provide a 3-day freshness guarantee on most of our bouquets. If your flowers significantly lose their freshness within 3 days after delivery, we will offer a replacement. To request a replacement, please contact us and provide a photo of the bouquet.

We keep our catalog up to date, but some flowers may be unavailable due to seasonality. In this case, we will offer a similar replacement while keeping the style and color.

To process your request, please: Contact us within 3 days after delivery Provide clear photos of the bouquet Include your order details Our team will review your request and get back to you promptly.

The freshness guarantee does not apply to certain delicate or seasonal flowers, including: Hydrangeas Mimosa Lilac Daffodils Flowering branches Highly seasonal or sensitive blooms Large bouquets (100+ stems) Arrangements made in floral foam These flowers naturally have a shorter lifespan and are more sensitive to environmental conditions.